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Intuity Audix - duplicate touch tone - already in use

thread690-134135

Intuity Audix - duplicate touch tone - already in use

Intuity Audix - duplicate touch tone - already in use

(OP)
I have a Intuity audix on a G3Si R8.  When I try to add another subscriber, it gives the error "Duplicate touch tone - already in use" message.  Any suggestions?

RE: Intuity Audix - duplicate touch tone - already in use

Do the 'list sub' command and make sure that you're not adding a duplicate person.

RE: Intuity Audix - duplicate touch tone - already in use

Exactly, because Intuity uses dial by name you cannot enter a subscriber who is an exact match for another.  I have problems with this in departments where we use the department name instead of the actual user and end up doing things like Rehab1, Rehab2, etc.

RE: Intuity Audix - duplicate touch tone - already in use

Hi,

You can also find the name and original mailbox by typing display subscriber "name" - this will give the same info as disp sub. xxxxx. It won't help with the problem but may help in tracing the orginial mailbox.

RE: Intuity Audix - duplicate touch tone - already in use

  I've had the same problem with our networked audix voicemails. If a subscriber on one of the networked voicemail systems has the same name, the problem recurs.
  The solution is to vary the names a bit. Rehab1, Rehab2 works because the 1 and 2 are differing keypad keys; Rehab A and Rehab B won't work because A, B and C are on the same key.

Doug Frith
Accord Communications

RE: Intuity Audix - duplicate touch tone - already in use

this happends even if the name are not the same, you know eacvh letter in the dial pad of the phone have 3 letters (the 7 has 4)
in the other post you have the answer

RE: Intuity Audix - duplicate touch tone - already in use

You could also put a comma (,) in front of the name if you do not want it to show up in a dial by name or in a name search.

Chris

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