Intuity Audix - duplicate touch tone - already in use

• Sep 12, 2001

• #2

roche

Technical User

Aug 24, 2000

86

US

Do the 'list sub' command and make sure that you're not adding a duplicate person.

 

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• Sep 13, 2001

• #3

vaoldschl

MIS

May 17, 2001

522

US

Exactly, because Intuity uses dial by name you cannot enter a subscriber who is an exact match for another. I have problems with this in departments where we use the department name instead of the actual user and end up doing things like Rehab1, Rehab2, etc.

 

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• Oct 2, 2001

• #4

Armo2

Vendor

Oct 2, 2001

118

US

Hi,

You can also find the name and original mailbox by typing display subscriber "name" - this will give the same info as disp sub. xxxxx. It won't help with the problem but may help in tracing the orginial mailbox.

 

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• Oct 5, 2001

• #5

Frith

IS-IT--Management

Apr 7, 2001

41

CA

I've had the same problem with our networked audix voicemails. If a subscriber on one of the networked voicemail systems has the same name, the problem recurs.
The solution is to vary the names a bit. Rehab1, Rehab2 works because the 1 and 2 are differing keypad keys; Rehab A and Rehab B won't work because A, B and C are on the same key.
Doug Frith
Accord Communications

 

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• Oct 12, 2001

• #6

axlr

Vendor

Oct 12, 2001

4

MX

this happends even if the name are not the same, you know eacvh letter in the dial pad of the phone have 3 letters (the 7 has 4)
in the other post you have the answer

 

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• Oct 13, 2001

• #7

clausen

Technical User

Jul 14, 2001

222

US

You could also put a comma (,) in front of the name if you do not want it to show up in a dial by name or in a name search.

Chris

 

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