×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Voice recording CMAPI problem

Voice recording CMAPI problem

Voice recording CMAPI problem

(OP)
Hi, I'm working on a problem with the call recording kit and am after any ideas....Using Nice Universe 8.9, Avaya CMAPI with cti link to Aspect Concerto dialler.  Problem we are having is that the cmapi seems to have lost it's ability to observe/recognise RTP ports.

Can still record manual inbound or outbound calls but anything coming off the dialler it attempts to record bu drops immediately.

It's working on single step conference rather than service observe.

Cheers All

RE: Voice recording CMAPI problem

dru23,

what version of communication manager and aes server are you running? did you try tracing observer extensions to see what happens?

RE: Voice recording CMAPI problem

dru23,

what version of communication manager and aes server are you running? did you try tracing observer extensions to see what's happening?

RE: Voice recording CMAPI problem

(OP)
Thanks Dwalin - problem resolved - don't know full in and outs yet

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close