I'm not that familiar with Witness but I have a problem somebody out there has hopefully seen before. Users are complaining that for some agents the only audio that gets recorded is a busy signal. The way I understand it, Witness has a certain number of sets built in the PBX that act as supervisor sets and use the observe function to evesdrop on the agents and record their phone calls. When I try to manually observe one of the agents in question from another phone, I too get a busy signal. According to Nortel (we have a Nortel PBX), you get a busy signal when you try to observe a set that is already being observed. Using that logic one would think that a Witness set is "stuck" observing that phone thus giving everyone else a busy signal. The problem is that we had rebooted Witness and disabled/re-enabled all the witness ports on the PBX without it fixing the problem. We have found that the only way to fix it is to "out" the agent set and rebuild it. Needless to say that is a pain in the butt!
So, if anyone out there has seen or heard of anything similar, please let me know.
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