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Record Non-ACD Extensions in Witness QCM

Record Non-ACD Extensions in Witness QCM

Record Non-ACD Extensions in Witness QCM

(OP)
Does anyone know how to configure Witness Quality for Communication Manager to record non-ACD extensions? We have Avaya CM 2.2 and Witness QCM 5.3.  This system works fine for ACD agents but we cannot figure out how to trigger a recording for a standard DID extension. I guess there needs to be a CMAPI event to start and stop the recording.  Any ideas would be appreciated.

RE: Record Non-ACD Extensions in Witness QCM

we have the same issue.  Witness has responded that they do not work well <at all> in a mixed environment

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