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WAV files are there , but do no calls show up in Replay

WAV files are there , but do no calls show up in Replay

WAV files are there , but do no calls show up in Replay

(OP)
I have just installed a CRQM on my Nortel system , it is now recording and storing all the calls i can see them show up on the monitor and i can go to the file they are kept in E:/Calls and find all the calls there and listen to them

The problem i have is when i go into Replay no matter what search i do No calls ever show up

Any ideas ?

RE: WAV files are there , but do no calls show up in Replay

I just install witness but with avaya and i faced this problem . i think if you use linux red hat version you shuold search about file called itcl or ruby depend on what version you use this will solve your problem

RE: WAV files are there , but do no calls show up in Replay

check you script and your user permition. you prob don't have access to the calls

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