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E-mail functionality in toolbar - how can I edit links?

E-mail functionality in toolbar - how can I edit links?

E-mail functionality in toolbar - how can I edit links?


I am a technical writer for a software company. My QA team reported that users cannot use WebWorks' e-mail functionality to e-mail a specific topic to another user. The user receives the e-mail, but the link that is provided is broken. Instead of https://applicationname.companyname.com/Help.cfm/4.2Help-13-2.html, the link reads https://applicationname.companyname.com/Help.cfm/4.2 Help-13-2.html, with a space between the version number and the html file that it being called. In the e-mail, the underline and blue text that characterize the entry as a link end at that break. My question is this: how can I edit WebWorks so that it sends the correct link - sans break - to the user?

Reproduction steps:
1. Click on Help menu item
2. Search for a particular topic and when you find what you need, click on the Email icon in the upper-right hand corner.
3. Click yes on the pop-up window
4. When the Email window display, fill out the info just as you normally send ordinary email. Click send.
5. Check your mailbox and  click on the link to access the file. You must be logged in paradigm to view it.

Expected Result:
The link should open

Actual Result:
Server Error page display. The reason is because the link isn't entirely underlined.

Thank you,


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