I am in the middle of setting up a helpdesk solution for about just over 100 employee. The software I have decided to use for helpdesk if “track-it”. I have a couple of questions I was hoping someone could help me with. Basically when an end user creates a new work order they are asked to select the type of problem. So far I have Hardware - Software – Network – Purchasing – Email – Website. I was hoping someone could give me a couple of other suggestions.
Also priority, the end user has a field called priority, what options should I or should I not set in her.
Any help or advice would be great, Thanks
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