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No recordings for 2 agents

No recordings for 2 agents

No recordings for 2 agents

(OP)
Hi

I am new to Nice and am self taught so bear with me

We are unable to find any recordings for 2 agents, all other agents are ok. All settings are the same as other agents, can anyone give me some pointers?

TIA

RE: No recordings for 2 agents

Can you give more information about your integration?

RE: No recordings for 2 agents

(OP)
purepest

tell me what info you need and I'll find out, all I can say is that it's connected to an Avaya CM3, can't see if it's connected via the trunks (though I would guess it is)as thre is no obvious T points. the avaya CDR is not configured.

It's my first time with Nice recorders but am familiar with Witness/Eyretel systems.

cheers
soDoto

RE: No recordings for 2 agents

Your probably using Avaya CT integration then.  If so, you have to make sure those to stations (not the agent extension numbers) are in your device Group on the T-Server that Nice connects to.

If you are using CVLan or Genesys integrations you have to update your device list on the Nice CLS.

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