if its a -4 624 you should have VTR button
if you have a custom service menu you'd be able
to get to a virtual mailbox as well.

cwc3-
thanks for the quick reply.  it's a kx-ta624.  is the -4 refer to a firmware level, or a model.  i can't find any reference to a "VTR" button in the installation manual.  i'll dig into use of the custom service menu option and try to sort out how it will do what i want - hadn't thought of that yet.

if its not avaliable on your firmware when you
manually transfer a person with a virtual mailbox
you hit transfer key in voicemail ext or hit softkey
for vm then hit #6 plus the mailbox number and
then hangup  quick....as far as custom dialing menu
just point a touchtone at a mailbox instead of an ext..

i think that what i'm trying to do is create a logical extension on the 624 that will send an outside caller to the logical (virtual) mailbox on the VPS.  from what i can glean, the 624 does not have the capability to create logical extensions - i'm limited to the the physical extensions that exist on the primary and expansion cards.  if an outside caller uses the dial-by-last-name directory, the VPS will send to the correct mailbox, but the users want to give out an "extension" number, not a menu path.

so am i stuck with the physical extensions on the 624 and menu paths, or is there some other creative work-around that i'm missing?

nope use a simple custom dialing menus ...