624 & tvs50 external access to extensionless mailbox

• Oct 4, 2006

• #2

cwc3

Vendor

Feb 17, 2004

2,707

US

if its a -4 624 you should have VTR button
if you have a custom service menu you'd be able
to get to a virtual mailbox as well.

 

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• Oct 5, 2006

• Thread starter
• #3

foilguy

Technical User

Mar 22, 2006

3

US

cwc3-
thanks for the quick reply. it's a kx-ta624. is the -4 refer to a firmware level, or a model. i can't find any reference to a "VTR" button in the installation manual. i'll dig into use of the custom service menu option and try to sort out how it will do what i want - hadn't thought of that yet.

 

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• Oct 5, 2006

• #4

cwc3

Vendor

Feb 17, 2004

2,707

US

if its not avaliable on your firmware when you
manually transfer a person with a virtual mailbox
you hit transfer key in voicemail ext or hit softkey
for vm then hit #6 plus the mailbox number and
then hangup quick....as far as custom dialing menu
just point a touchtone at a mailbox instead of an ext..

 

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• Oct 5, 2006

• Thread starter
• #5

foilguy

Technical User

Mar 22, 2006

3

US

i think that what i'm trying to do is create a logical extension on the 624 that will send an outside caller to the logical (virtual) mailbox on the VPS. from what i can glean, the 624 does not have the capability to create logical extensions - i'm limited to the the physical extensions that exist on the primary and expansion cards. if an outside caller uses the dial-by-last-name directory, the VPS will send to the correct mailbox, but the users want to give out an "extension" number, not a menu path.

so am i stuck with the physical extensions on the 624 and menu paths, or is there some other creative work-around that i'm missing?

 

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• Oct 5, 2006

• #6

cwc3

Vendor

Feb 17, 2004

2,707

US

nope use a simple custom dialing menus ...

 

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