ROD over Total Rocording
ROD over Total Rocording
(OP)
Hi!
I have a Nice 8.9 Total Recording system with 72 recording channels integrated AVAYACT 1.3 and a self-developed front-end.
My problem is: This logger was purchased TR for safety reasons (case the AvayaCT runs off) and it was integrated to do ROD with screen navigation (front-end) during a phone call.
Is there anyway to store only the ROD calls on the tape, regardless the TR state?
I already configured the Resource Manager with all the 72 recording channels reserved to ROD, but i still have TR calls being transfered to the backup tapes.
Please, if anyone knows a way out of this endless corridor, help me! :D
Thanks and peace!
I have a Nice 8.9 Total Recording system with 72 recording channels integrated AVAYACT 1.3 and a self-developed front-end.
My problem is: This logger was purchased TR for safety reasons (case the AvayaCT runs off) and it was integrated to do ROD with screen navigation (front-end) during a phone call.
Is there anyway to store only the ROD calls on the tape, regardless the TR state?
I already configured the Resource Manager with all the 72 recording channels reserved to ROD, but i still have TR calls being transfered to the backup tapes.
Please, if anyone knows a way out of this endless corridor, help me! :D
Thanks and peace!
RE: ROD over Total Rocording
It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.
RE: ROD over Total Rocording
One option although probably more expensive than you are willing to go to is to purchase a storage center solution and then you can pull only ROD calls to another location and archive them from there.
RE: ROD over Total Rocording