Built-In ACD programming problem with DBS 576, SMD MIS software
Built-In ACD programming problem with DBS 576, SMD MIS software
(OP)
We're running a DBS 576 with the Built-In ACD. I've purchased a copy of the SMD MIS software for this platform, and so far it seems like the software and the switch SHOULD work well together.
Except for one pesky setting, which I cannot seem to change:
FF7-1-111-03: 1106 (MIS OUTPUT SW)
0:ACD MIS
1:OUTSIDE MIS
This needs to be changed to 1 based on what I have gathered from the manuals, however whenever I try to change it to 1 it doesn't accept the value (it beeps a couple times then reverts to 0).
There are a few related settings:
1101: RS232C B-RATE (9600 baud)
1102: RS232C DATABIT (8)
1103: RS232C PARITY (n)
1104: RS232C STOPBIT (1)
1105: 232C OUTPUT SW
1105 seems interesting. The values are:
0:MIS OUTPUT
1:BUS MONITOR
I've tried every permutation of all of these values that I can come up with, and none of them allows me to change the value of 1106.
Can anyone assist with this problem?
Thanks!
Except for one pesky setting, which I cannot seem to change:
FF7-1-111-03: 1106 (MIS OUTPUT SW)
0:ACD MIS
1:OUTSIDE MIS
This needs to be changed to 1 based on what I have gathered from the manuals, however whenever I try to change it to 1 it doesn't accept the value (it beeps a couple times then reverts to 0).
There are a few related settings:
1101: RS232C B-RATE (9600 baud)
1102: RS232C DATABIT (8)
1103: RS232C PARITY (n)
1104: RS232C STOPBIT (1)
1105: 232C OUTPUT SW
1105 seems interesting. The values are:
0:MIS OUTPUT
1:BUS MONITOR
I've tried every permutation of all of these values that I can come up with, and none of them allows me to change the value of 1106.
Can anyone assist with this problem?
Thanks!
RE: Built-In ACD programming problem with DBS 576, SMD MIS software
RE: Built-In ACD programming problem with DBS 576, SMD MIS software
Our vendor has a guy with a lot of dbs 576 experience, but he's not well-versed with the ACD/software, and he's never encountered this before.
RE: Built-In ACD programming problem with DBS 576, SMD MIS software
don't think many of the fellas here are versed on 576
RE: Built-In ACD programming problem with DBS 576, SMD MIS software
RE: Built-In ACD programming problem with DBS 576, SMD MIS software
Phone: 800-822-0909
Fax: 201-392-6727
Email: dbstech@us.panasonic.com
RE: Built-In ACD programming problem with DBS 576, SMD MIS software
When modifying this setting (and apparently only this setting, cause I've been messing with the ACD a lot), the ACD has to be completely idle. We had agents or supervisors logged in each time I was attempting to make the change. It's working now.
Thanks a lot!
RE: Built-In ACD programming problem with DBS 576, SMD MIS software