Problem in SC Mail Notification
Problem in SC Mail Notification
(OP)
Hi All,
I copied peregrine production data to test environment. Then I started the SC mail client. notifications were sent to reported users for the open tickets.
Is there any way to stop this notification mails?
To rectify this problem, time being I have stopped SC mail client.
Regards,
Prakash
I copied peregrine production data to test environment. Then I started the SC mail client. notifications were sent to reported users for the open tickets.
Is there any way to stop this notification mails?
To rectify this problem, time being I have stopped SC mail client.
Regards,
Prakash
RE: Problem in SC Mail Notification
RE: Problem in SC Mail Notification
I have cleared all the email records from eventout queue.
Thanks for your help.
Regards,
Prakash
RE: Problem in SC Mail Notification
Would you please provide some guidance as to the use of the "Ticket Status" field in the Peregrine ServiceCenter application?
" Does "Acknowledgement" mean that the person assigned the ticket acknowledges having view the ticket but hasn't started any work on it?
" Does "Initial Status" mean gathering any additional initial information that is needed to start?
" At what point in a project would one select "Root Cause", "Problem Resolution", of "Permanent Solution"? Are these more specific indicators of "work in progress"?