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SMS 1.2-- Cannot get Remote control to work in SMS Administrator

SMS 1.2-- Cannot get Remote control to work in SMS Administrator

SMS 1.2-- Cannot get Remote control to work in SMS Administrator

(OP)
I have question regarding SMS 1.2:

I have installed SMS 1.2 and SQL 6.5 that came with Backoffice and I am
seeing the inventory, but every time I go to do a remote control of a
client, the SMS admin screen closes down and nothing comes up. Any
suggestions to what I am doing wrong or need to check? I am running SMS on
the BDC with SQL 6.5 on the site server with one domain and with no routers
over TCP\IP

Thanks in aadvance

Jeff Stein
972-687-8557

RE: SMS 1.2-- Cannot get Remote control to work in SMS Administrator

What Service Pack are you running on SMS and on Windows NT ??

SMS should be on SP4 but after applying SMS SP4 you must re-install Windows NT Sp4 or your Remote Control will behave the same way you are describing.

Also, check that in your client's c:\SMS.INI the remore comtrol options are enabled

RE: SMS 1.2-- Cannot get Remote control to work in SMS Administrator

I have gotten SMS 1.2 to work with service pack 3. I would suggest reinstalling SMS on the BDC and then reappling SP3.

RE: SMS 1.2-- Cannot get Remote control to work in SMS Administrator

(OP)
To: Cypher and AMA,

Thanks both of you for your help, it worked. I applied the SP4 and now the Quick viewer works. However I d have another question. Why does it only work with some people and not others? It gives me a screen asking for a username and password when I click on remote control.

RE: SMS 1.2-- Cannot get Remote control to work in SMS Administrator

When it asked for username/password it means the workstation security is made so only the local account can access it.

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