SMS 1.2-- Cannot get Remote control to work in SMS Administrator

Jeff12 · Jan 22, 1999

I have question regarding SMS 1.2: 
 
I have installed SMS 1.2 and SQL 6.5 that came with Backoffice and I am 
seeing the inventory, but every time I go to do a remote control of a 
client, the SMS admin screen closes down and nothing comes up. Any 
suggestions to what I am doing wrong or need to check? I am running SMS on 
the BDC with SQL 6.5 on the site server with one domain and with no routers 
over TCP\IP 
 
Thanks in aadvance 
 
Jeff Stein 
972-687-8557

Cypher · Feb 2, 1999

What Service Pack are you running on SMS and on Windows NT ?? 
 
SMS should be on SP4 but after applying SMS SP4 you must re-install Windows NT Sp4 or your Remote Control will behave the same way you are describing. 
 
Also, check that in your client's c:\SMS.INI the remore comtrol options are enabled

AMA · Feb 10, 1999

I have gotten SMS 1.2 to work with service pack 3. I would suggest reinstalling SMS on the BDC and then reappling SP3.

Jeff12 · Mar 2, 1999

To: Cypher and AMA, 
 
Thanks both of you for your help, it worked. I applied the SP4 and now the Quick viewer works. However I d have another question. Why does it only work with some people and not others? It gives me a screen asking for a username and password when I click on remote control.

mpaquin · Mar 11, 1999

When it asked for username/password it means the workstation security is made so only the local account can access it.

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SMS 1.2-- Cannot get Remote control to work in SMS Administrator

Jeff12

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Cypher

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AMA

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Jeff12

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mpaquin

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