Computer Continuously Reboots in Normal Mode

Question

Computer Continuously Reboots in Normal Mode

pilonbrad (TechnicalUser)

(OP)

8 Sep 06 12:51

Hi,

I have a Windows XP Professional SP2 computer at the High Scool where I work at that continuously reboots when entering into Normal Mode. No Blue screens appear, just as mentioned above the computer continuously reboots when entering into Normal Mod.

I can get into the computer through Safe Mode without problems and the computer doesn't continuously reboot.

I tried re-installing Windows XP Professional SP2 and the problem still occurs. I also tried installing Windows 98SE after formatting the hard drive and the problem still occurrs.

I tried a different hard drive, different RAM, different power supply and still the same problem, continuously reboots when entering into Normal Mode.

Does anyone have suggestions and solutions?

Thanks!

firewolfrl (TechnicalUser) · Answer 1 · 2006-09-08 13:39:43

RE: Computer Continuously Reboots in Normal Mode

firewolfrl (TechnicalUser) 8 Sep 06 13:39

New processor maybe?

chipk (IS/IT--Management) · Answer 2 · 2006-09-08 13:43:28

If you formatted the drive and it's still a problem, I would suspect either a hardware problem, or a rootkit.

The solution for hardware would be to download any advanced diags that the hardware vendor has and run them.

If you suspect it's a rootkit, try: http://www.sysinternals.com/Utilities/RootkitRevealer.html

pilonbrad (TechnicalUser) · Answer 3 · 2006-09-08 14:06:30

Hey Guys,

Thanks for your posts! I forgot to mention that whether I format the hard drive and install win98se or windows xp professional, formatting the hard drive (30gb) takes a lot longer to format. I even tried a new 30GB hard drive and it took a lot longer to format than normal as well.

I'm going to try and run advanced diagnostic utilities from the hardware vendors as chipk suggested.

Is there any free boot cd diagnostic utilities that work well at diagnosing hardware problem?

The reason why I wish there was a good hardware diagnostic utility boot cd because I look after all the network cabling, printing support, software support, server support etc... while looking after 300 computers and 1200 people. Often times hardware is a fast fix but in some cases it takes a long time and this is one of those cases.

Thanks again!

chipk (IS/IT--Management) · Answer 4 · 2006-09-08 14:24:45

Oh, well if you tried another drive, it's not a root kit. Who is your hardware vendor? You should be able to download diags from your hardware vendor's web site for free; e.g. dell, hp

jlh1 (MIS) · Answer 5 · 2006-09-08 17:00:13

Did you try taking the check out of the automatic restart? While in safe mode go to System Properties, advanced tab, under startup and recovery click the settings button and remove the check from Automatic restart. This should display a screen with the errors.
Have you check the event log for anything that might point you to where the errors are?

bcastner (IS/IT--Management) · Answer 6 · 2006-09-09 05:08:08

Bad IDE cable; not an 80-conductor cable but 40 conductors; failing IDE controller board; drive jumpers incorrect; power supply inadequate; power supply failing; leaking capacitors (fairly common at the moment); bad or failing RAM; misconfigured add-in video board; CPU fan not connected; CPU overheating issue -- cooler not attached or attached incorrectly; hot interrupt from a failed PCI adapter board.

firewolfrl (TechnicalUser) · Answer 7 · 2006-09-12 23:57:09

last time I saw an issue like this it was the processor.
and I stand firm that this may be the issue here.
lol

good luck

pilonbrad (TechnicalUser) · Answer 8 · 2006-09-13 08:59:40

Thanks for all you help guys, after testing everything out it, it appears to be the processor.

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Computer Continuously Reboots in Normal Mode