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Forcing Users to Record Their Name?

Forcing Users to Record Their Name?

Forcing Users to Record Their Name?

(OP)
I'm finding that Modular Messaging does not step a user through recording their name upon mailbox initialization, as was the case with Intuity Audix.  Therefore our users aren't recording their names, even though directive and instructions were provided to do so.
Is there any way we can force callers to record their name upon login?

RE: Forcing Users to Record Their Name?

VMSC --> Telephone User Interface --> General, make sure the educator option is checked.

Regards,

Seezer

RE: Forcing Users to Record Their Name?

(OP)
That didn't do it.  We're on the Audix TUI if that makes any difference.

RE: Forcing Users to Record Their Name?

What does the user guide say for Audix TUI ?

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Forcing Users to Record Their Name?

(OP)
Nothing that states definatively anything.

RE: Forcing Users to Record Their Name?

I know in the aria TUI it works but never tried the others

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

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