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Call Pilot 4.0 question

thread1553-1275065

Call Pilot 4.0 question

Call Pilot 4.0 question

(OP)

 We recently upgraded from Mermail to Callpilot 4.0. At one of my sites we upgrade we have a thru-dial, that got switched over. I went in appbuilder and told it if it doesn't see any activity after 2 time thought to hang-up. but the calls don't always get hungup. I have a call that has been sitting in there for about 30 mins and when i trace that call it says this

 ACTIVE  TN 008 0 00 02  
   
   ORIG   TN 008 0 00 02  COT  RMBR  10 3 INCOMING TRUNK CALL
   TERM  NONE
   TDTN    0     SLOT    17   PTY SLOT  15
   DIAL DN 7000
   MAIN_PM  ACD     AUX_PM  ACD_WAITING_HI  
   TALKSLOT  NONE
   QUEU  ACD
   CALL ID 0 41

 which is show it has been sitting in my thru-dial for 30 mins. what do i need to do? any help would be greatly appreciated.


 Scott Williams

 IT, United States Coast Guard.

RE: Call Pilot 4.0 question

How did you tell it to look for activity?

It appears this call transfered into an ACD queue and was waiting for an idle agent.

RE: Call Pilot 4.0 question

Have you check all acd agents are loged in?

RE: Call Pilot 4.0 question

(OP)


 Thank you, that was the problem, it keep trying to transfer, i thought by telling it after 2 times through to exit, but it was trying to transfer after the first time through. i just had it end after the first time through, and gave them the option to press # to hear the menu again. Thanks again for the help.


 Scott Williams

 IT, United States Coast Guard.

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