Not getting CLS data
Not getting CLS data
(OP)
I have a few agents that i'm not receiving the data for. I looked at the Logger Definition Tool and the extensions are labeled in there. I also looked at the AVAYACT server and the extensions are devices in there. I thought it might have had to do with permissions but i'm not so sure. It's Nice CLS 8.9 with a Definity Prologix. Any suggestions are greatly appreciated. Thanks.
RE: Not getting CLS data
Jump into the monitor application and bring up your agent view. Do you see a yellow head appear when an agent logs in? Do you see it disappear when the agent logs out? If not then this is due to 1 of 2 issues, either you have assigned the wrong agent id to the agent in NICE Administrator or you have not added the VDN as a monitored device in Avaya CT.
Let us know the result of this.
Also to check is what do you see in your integration debug window? Do devices show as monitored successfully? Do you see start and stop messages?
Let us know how you get on with the above
RE: Not getting CLS data
RE: Not getting CLS data
make sure you have all skills that agent belong to defined in avaya ct as an "acd" type devices, and these devices belong to cls device group.
RE: Not getting CLS data
RE: Not getting CLS data
I assume you have ensured the agents have logged in since restarting the system?
Try getting an agent that does work to log into one of the phones where an agent that doesn't work is sitting and see if you get messages , then also get the agent that doesn't work to log into an extension where an agent does work (work out if it's the phone or the agent where you have an issue).
RE: Not getting CLS data
RE: Not getting CLS data
RE: Not getting CLS data
RE: Not getting CLS data