×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Notify Me / SMTP message not being sent..Help.

Notify Me / SMTP message not being sent..Help.

Notify Me / SMTP message not being sent..Help.

(OP)
I just installed a MM 3.0 for a user MSS backend.  They want to use the notify me feature to generate an email to notify them of a new voicemail.  However when they turn Notify Me on and leave a voicemail they receive no notification.  

The COS is setup correctly.

Anybody have any ideas on this one?

Thanks!

www.sirius.com
The Radio Revolution has begun....

RE: Notify Me / SMTP message not being sent..Help.

(OP)
Oh and SMTP port 25 is enabled.

www.sirius.com
The Radio Revolution has begun....

RE: Notify Me / SMTP message not being sent..Help.

Just FYI but the notify only works from an outside caller not from mailbox to mailbox. If that is the way you are sending it then the smtp server or fire wall is not letting it out. Or the DNS for the email is not right.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Notify Me / SMTP message not being sent..Help.

(OP)
Ken,

Does anything need to be set up on the Internet Messaging Options form?

Also I am now working as a BP so Im actually implementing these things, but at my last job I believe the notify me feature worked when any voicemail was left.  I can test with the user right now and leave a message from outside the network to see if it works.


Thanks Ken!

www.sirius.com
The Radio Revolution has begun....

RE: Notify Me / SMTP message not being sent..Help.

well you may need to set up the mail gateway. you would put in the name and the IP. so it would relay the email from your firewall or email server.

As far as messages from all users if yours does it from a user inside their mailbox i sure would like to know as it has never worked like this on any system i have installed

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Notify Me / SMTP message not being sent..Help.

(OP)
So to make things clear the mail options dont have to be configured in order for the notify me feature to work?  

With this one customer I left the mail options blank and also populated the mail options info, mail gateway and IP and still no SMTP traffic is coming to the user.

In regards to your other point.  Are you talking about within the MM network or when someone is logged into their mailbox and send a message out?  If I can remember correctly if someone called me extension within our DCS network I would get a notify me notification.


Thanks for your help

www.sirius.com
The Radio Revolution has begun....

RE: Notify Me / SMTP message not being sent..Help.

I am sure that you need to put the SMTP server in as the mail gateway. And then the customer will need to allow relaying from the MM.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

RE: Notify Me / SMTP message not being sent..Help.

(OP)
Thanks for your help Ken.  I put the information in there and its working now.  I guess I need to set this up for a couple other customers just in case they want to use this feature.  

However I remember on a MM 2.0 when we populated that mail options field it interfered with other networked MM's and did not pass messages across the network.

www.sirius.com
The Radio Revolution has begun....

RE: Notify Me / SMTP message not being sent..Help.

Yes it will block the mm to mm or mm to MNS until the customer allows the mm to mm traffic in the mail gsteway. they will need to add a connector if they are using exchange or a rule if they are using the firewall.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close