Witness - record IP Agent? Witness - record IP Agent? sara76 (IS/IT--Management) (OP) 10 Aug 06 17:52 I can't seem to get witness to record the IP agent - this is telecommuter mode. I'm trying to record the station that the agent is logged into but not luck? Is this even possible? RE: Witness - record IP Agent? Switchman (TechnicalUser) 28 Sep 06 11:54 We had the same problem, as far as I know it can't record IP Softphones be it IP Agent or Softconsole... RE: Witness - record IP Agent? sara76 (IS/IT--Management) (OP) 25 Oct 06 18:42 I finally figured it out - you need pw for the cmapi and enter that into the station, then it will record .