Integrate a predictive dialer into a TDA200 system??

EYEGLASKID · Aug 8, 2006

Hi all,

First off I want to thank you all for such a great forum. I have learned a lot of useful info so far.

Now to my question. I currently am using a TDA200. I am in love with its rock solid performance and scalabilty, but how do I integrate predictive dialer software into this system? I want a simple set up, just for it to dial out and connect the calls to my agents. The catch is I want it to do this using the lines on my TDA200 and also to the TDA200 extensions. Sounds like a simple request, but after a month of searching I cant get an answer. Anyone ever use predictive dialing with a TDA200? any and all help is much appreciated.

All the best,

Sami

tipNringKY · Aug 22, 2006

well first off let me qualify myself by saying I dont have predictive dialers on any tda 200's \
next let me say that you are trying to interface software to a proprietary switch. I think you need to be looking for some hardware that will interface through DTMF then its a matter of (1) setting up off hook command (2)dial # (3)xfer to ext. command. and I would think you will be using analog ports for the interface.
one other thing I slept at a holiday inn express last night.\
Im sure there are better solutions than the one I just gave but I felt like taking a stab at it.

Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Integrate a predictive dialer into a TDA200 system??

EYEGLASKID

Technical User

tipNringKY

IS-IT--Management

Similar threads

Part and Inventory Search

Sponsor