Integrate a predictive dialer into a TDA200 system??
Integrate a predictive dialer into a TDA200 system??
(OP)
Hi all,
First off I want to thank you all for such a great forum. I have learned a lot of useful info so far.
Now to my question. I currently am using a TDA200. I am in love with its rock solid performance and scalabilty, but how do I integrate predictive dialer software into this system? I want a simple set up, just for it to dial out and connect the calls to my agents. The catch is I want it to do this using the lines on my TDA200 and also to the TDA200 extensions. Sounds like a simple request, but after a month of searching I cant get an answer. Anyone ever use predictive dialing with a TDA200? any and all help is much appreciated.
All the best,
Sami
First off I want to thank you all for such a great forum. I have learned a lot of useful info so far.
Now to my question. I currently am using a TDA200. I am in love with its rock solid performance and scalabilty, but how do I integrate predictive dialer software into this system? I want a simple set up, just for it to dial out and connect the calls to my agents. The catch is I want it to do this using the lines on my TDA200 and also to the TDA200 extensions. Sounds like a simple request, but after a month of searching I cant get an answer. Anyone ever use predictive dialing with a TDA200? any and all help is much appreciated.
All the best,
Sami
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RE: Integrate a predictive dialer into a TDA200 system??
next let me say that you are trying to interface software to a proprietary switch. I think you need to be looking for some hardware that will interface through DTMF then its a matter of (1) setting up off hook command (2)dial # (3)xfer to ext. command. and I would think you will be using analog ports for the interface.
one other thing I slept at a holiday inn express last night.\
Im sure there are better solutions than the one I just gave but I felt like taking a stab at it.