problem while connecting service center
problem while connecting service center
(OP)
Hi
I am facing problem while trying to connect service center to my test environment.
service center is installed in test environment.
I pasted the following text in properties of my desktop shorcut of service center console icon.
"C:\Program Files\Peregrine\ServiceCenter\RUN\scguiw32.exe" -express:<here i gave test env ip address>.<i gave portnumber>
But i got the error message "Error connecting to server, server not up or wrong port specified, errno(10061)
xvmsg_hook: xprt_connect failed rc = 10061"
but i can able to connect production without problem.
what could be the problem?
Some one help me pls.
I am facing problem while trying to connect service center to my test environment.
service center is installed in test environment.
I pasted the following text in properties of my desktop shorcut of service center console icon.
"C:\Program Files\Peregrine\ServiceCenter\RUN\scguiw32.exe" -express:<here i gave test env ip address>.<i gave portnumber>
But i got the error message "Error connecting to server, server not up or wrong port specified, errno(10061)
xvmsg_hook: xprt_connect failed rc = 10061"
but i can able to connect production without problem.
what could be the problem?
Some one help me pls.
RE: problem while connecting service center
first, are you sure the test server is up & running?
That there is not firewall or NAT that might mess up your connection?
And what version of SC is it?
cheers...
RE: problem while connecting service center
I found the reason. service center license got expired. i have to renew the license.
Thanks for your kind reply.
Prakash
RE: problem while connecting service center
I have to renew the license for service center in test environment. I have got the valid auth code also.
how to update this auth code in service center.
How to update this? Please advise!
Thanks
Prakash
RE: problem while connecting service center
Simply insert the code in the sc.ini file in the RUN folder. The line starts with 'auth:'.
Regards
Claus
RE: problem while connecting service center
Thanks! I have renewed the license.
Regards
Prakash