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record calls to pc KXTDA

thread936-1250009

record calls to pc KXTDA

record calls to pc KXTDA

(OP)
i have a small question for the masses...
i have a customer who has a betting office ... what he needs is to record all incomming calls to 4 exts... onto each exts users pc.
i dont think voice mail is the answer for this one as to the ammount of calls he would getting and they would have to be stored
equipment installed

 KXTDA100
 16 port digi card
 PRI card

is there a way to do this its not something i have done before so i dont know where to start
 anyone have any help


                      peter
opps sorry to mkrve i dropped this in your post by mistake

RE: record calls to pc KXTDA

look at Call Capture from Voice Control Australia .
I have this software in a small call/booking centre they used it to record  voices to confirm bookings and also for recording abusive customers
all PC based working off a TDA30, files are in a .wav format but if you have a lot you may need a large hard drive to store.

RE: record calls to pc KXTDA

(OP)
is the call collected via the a usb connection to the phone ext

RE: record calls to pc KXTDA

no, the Software uses a server PC connected to the TDA via RS232 cable (SMDR) and the Agent PC's are connected to it via a LAN, look at www.voicec.com.au for more detail

RE: record calls to pc KXTDA

BTW the above software is the third party stuff recommended by Panasonic here in Australia.

RE: record calls to pc KXTDA

I used this company for a client on his T-1 and it works great. Theyre a bit light on the tech support but when you do get someone they know what's up.

www.digitallogger.com

Look at the Personal Logger - you can install it on the phones you want "tapped" and it will record onto their PC or a network drive. The device is listed at $89 each. Sounds like you'd need four of them.

Cheers

RE: record calls to pc KXTDA

(OP)
its a pitty the Personal Logger doesnt store cid im sure the customer would require this. i wonder if the logger thats works on your pri would work here i dont know if there is any differnce between the pri here and over there other than the fact that you get 24 channels and we get 30.

               i will pop them a mail to see if they know.

             thanks for the info

                      peter.(www.novacomms.net)

RE: record calls to pc KXTDA


I know about one product I think you will like it very much

Its SpeechLog I use it with internal or external analog, digital line & PRI.

if you like you can send me email rami at gttco dot net

Rami

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