record calls to pc KXTDA

• Jul 4, 2006

• #2

Trotski

Technical User

Mar 17, 2004

382

AU

look at Call Capture from Voice Control Australia .
I have this software in a small call/booking centre they used it to record voices to confirm bookings and also for recording abusive customers
all PC based working off a TDA30, files are in a .wav format but if you have a lot you may need a large hard drive to store.

 

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• Jul 4, 2006

• Thread starter
• #3

rivet

Programmer

Mar 20, 2005

336

is the call collected via the a usb connection to the phone ext

 

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• Jul 4, 2006

• #4

Trotski

Technical User

Mar 17, 2004

382

AU

no, the Software uses a server PC connected to the TDA via RS232 cable (SMDR) and the Agent PC's are connected to it via a LAN, look at

http://www.voicec.com.au

for more detail

 

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• Jul 5, 2006

• #5

Trotski

Technical User

Mar 17, 2004

382

AU

BTW the above software is the third party stuff recommended by Panasonic here in Australia.

 

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• Jul 14, 2006

• #6

marker2001

Vendor

Mar 31, 2004

100

US

I used this company for a client on his T-1 and it works great. Theyre a bit light on the tech support but when you do get someone they know what's up.

http://www.digitallogger.com

Look at the Personal Logger - you can install it on the phones you want "tapped" and it will record onto their PC or a network drive. The device is listed at $89 each. Sounds like you'd need four of them.

Cheers

 

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• Jul 15, 2006

• Thread starter
• #7

rivet

Programmer

Mar 20, 2005

336

its a pitty the Personal Logger doesnt store cid im sure the customer would require this. i wonder if the logger thats works on your pri would work here i dont know if there is any differnce between the pri here and over there other than the fact that you get 24 channels and we get 30.

i will pop them a mail to see if they know.

thanks for the info

peter.(

http://www.novacomms.net)

 

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• Aug 8, 2006

• #8

ramik

Technical User

May 19, 2005

40

JO

I know about one product I think you will like it very much

Its SpeechLog I use it with internal or external analog, digital line & PRI.

if you like you can send me email rami at gttco dot net

Rami

 

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