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Call Pilot Call Center Question???

Call Pilot Call Center Question???

Call Pilot Call Center Question???

on an existing call pilot 150
Call Center with 30 agents
Call Reporting
6 supervisors need to be able to monitor the agents by screen at the same time if possible
6 supervisors need to be able to listen in on conversations but I need to know if all six can monitor at once or if it is one at a time.

RE: Call Pilot Call Center Question???

do you have symposium? cp has very little to do with acd groups

john poole
bellsouth business

RE: Call Pilot Call Center Question???

This for an MICS 7.0 with a Call Pilot 150 w/ 3.0...

RE: Call Pilot Call Center Question???

You may want to try the BCM Forum or Norstar Forum.  They probably would be able to better help you.  

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