Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

call pilot acd enhanced reporting problem

call pilot acd enhanced reporting problem

call pilot acd enhanced reporting problem

I am having a problem connecting to the call pilot for reporti ng. I can connect to call pilot manager and voice mail manager without a problem, but when i try to get live data from the acd or reports it says it cannot connect to the call pilot.

i connected to the acd reports the first time when it was setup but it downloaded 75% and would never let me connect again. Ive done all the setting required to make it work from the book (i think). need help thx in advance

RE: call pilot acd enhanced reporting problem

Iam running windows xp as the operating system

RE: call pilot acd enhanced reporting problem

What reporting software are you trying to use to generate reports?  Call Pilot Reporter is what works with Call Pilot which doesn't run on ACD/CDN statistics.  

RE: call pilot acd enhanced reporting problem

i am using reporting for call center,, this is for a call pilot 150 with enhanced acd.I cant get live status displays or report info from the call pilot, when i try to connect for reporting it tells me that it cant connect to the call center, but everything else works call pilot manager and connecting to the server but just no reports or live stats. call pilot is 3.0

RE: call pilot acd enhanced reporting problem

You may want to check the BCM forum....this Call Pilot forum is mainly for the Call Pilot that goes to the PBXs.  Someone on the BCM forum should be able to assist you.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close