×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Panasonic problems

Panasonic problems

Panasonic problems

(OP)
I have a couple of Panasonic customers (I usually stick to Nortel, but won't give up any work).  One in particular has some issues that have recently surfaced.

The system is a KXTD1232.  

A couple of phones quit generating DTMF after some time on the phone.  (this is a medical office, and they call quite often to verify information through automated systems).  There seems to be no rhyme-or-reason to the issue.  I could not reproduce it.  The person complaining about it said that the tones TOTALLY go away.  
--if they can't duplicate it, I am hard pressed to fix it.  I was wondering if there is a certain sequence to STOP dtmf from being generated, maybe they were hitting those digits.  I know it's a long shot, so anything else would be helpful.

The other issue is a CO port that drops calls after 3 seconds.  Every call, no matter what line is coming in.

It is line 5.  I checked all the settings that I could find, and they are all the same as the other ports (with no problems).  I even changed some of the settings, to try to compound the problem...then changed them back.  I also swapped the rj11 jack into the system, swapping lines 5 and 6 with lines 7 and 8.  The problem stayed on the port.

Any input would be greatly appreciated.

Thanks,
Gene

RE: Panasonic problems

sounds like you need to swap out the ksus or get a
replacement internal board

RE: Panasonic problems

maby the dtmf fault is linked to the fault on line 5 cwc3 is right seems like the ccu is shot there should be no problem getting replacment parts


                      peter

RE: Panasonic problems

co to co disconnect setting in your COS and the DTMF problem can also be fixed I have worked on it before but I cant recall the fix or if it wasx just a short coming of the PBX but I am pretty sure there was a fix. Ill post tuesday if I remember

RE: Panasonic problems

(OP)
I checked the settings...all of the settings on the CO ports are the same.  I even tried to change a bunch of the settings, then change them back (just incase there was some form of "corruption" in the programming).  No dice.

RE: Panasonic problems

what are you using for a program for programing
have you tried to reintialize the system?
really sounds like you took a hit do you have a spare ksu?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close