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TVS-50 conflict with box number & owner's extension number

thread936-1242568

TVS-50 conflict with box number & owner's extension number

TVS-50 conflict with box number & owner's extension number

(OP)
I am try to add mailboxes on the system with numbers that match the owner's extension numbers (i.e. mailbox 105 matched to extension 105).  I have three such matches on the system and they have been working fine. I created mailbox 105 with no problems but when I try to assign extension 105 as the owner's extension I get an improper entry message.  I get this with using either the direct rs-232 to the TVS or using the message manager's input via the phone.  Any thoughts are appreciated.

RE: TVS-50 conflict with box number & owner's extension number

does 105 have another mailbox attached to it?

RE: TVS-50 conflict with box number & owner's extension number

(OP)
Not at this time.  I may have set something up in testing (a long time ago)but that would have been deleted.

RE: TVS-50 conflict with box number & owner's extension number

you need to also chk the phone system make sure ext 105 hasnt been asigned a mailbox no:other than 105 during setup

also chk v/mail using rs232 delete any unused mailboxes xdp mailboxes may have been setup during intergration.

also what type phone system are you using??

                      peter

RE: TVS-50 conflict with box number & owner's extension number

(OP)
Phone system is kx-td1232 (about 8 years old). Where would a mailbox be assigned in the system ksu?  I'll double check the box info again to make sure everything not used is cleared out. Is there a possibility that there might be some latency of extension 105 in a deleted mailbox (in the TVS) that could cause this?

RE: TVS-50 conflict with box number & owner's extension number

is 105 the operator on the phonesystem by any chance?

RE: TVS-50 conflict with box number & owner's extension number

(OP)
No it isn't.  

RE: TVS-50 conflict with box number & owner's extension number

did you default the tvs per the manual and did do you do
 a quick stetup for td 1232 intially? are you using
dpits integration?

RE: TVS-50 conflict with box number & owner's extension number

also when I asked if 105 is the operator I did not
mean in system programing I meant in operator service
on the tvs if it is flaged as the operator 998 is automatically attached to that ext and you would not be able to have a personal box for 105 in that case.

RE: TVS-50 conflict with box number & owner's extension number

(OP)
Yes I did default the TVS per the manual and did quick set up when I installed the TVS about 3 years ago, and yes I'm using dpits integration.
On 105 being flagged for 998 I didn't set it up that way, but could that have happened automatically during the quick setup?  How could I check to see if and what extension 998 is associated with?

RE: TVS-50 conflict with box number & owner's extension number

connect
2 for vt 100- then 1-then-4-then-1 then 2 then- 1 then 1 for day operator

\ \ then 2 then 1 for night operator

note watch screens because I did this off a tvs 75
they may be different than what I show

RE: TVS-50 conflict with box number & owner's extension number

you will need the phone system software to log into the system and chk extentions settings 2-3 to see what mailbok has been set for what ext
question
 Is there a possibility that there might be some latency of extension 105 in a deleted mailbox (in the TVS) that could cause this?
yes a high chance


                             peter

RE: TVS-50 conflict with box number & owner's extension number

(OP)
Checked system again and found absolutely no references to extension 105. Am I going to have to completely purge the TVS and start from scratch(don't want to), or is there another way?

RE: TVS-50 conflict with box number & owner's extension number

chris how would one get a hold of you?

RE: TVS-50 conflict with box number & owner's extension number

(OP)
Have any private chat areas set up?

RE: TVS-50 conflict with box number & owner's extension number

(OP)
I found the problem!!!  The extension that I was trying to set up with a personal box had been previously assigned to a group mailbox.  Once that extension number was deleted from the group list it became available for a personal extension.  Thanks to both of you for your patience and advice.

RE: TVS-50 conflict with box number & owner's extension number

had to be something
like that

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