Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Pilot Agent Programming

Call Pilot Agent Programming

Call Pilot Agent Programming

In the NTP's the class of service prompt is looking for "UNR". Can I use the default of CTD?

RE: Call Pilot Agent Programming

Yes, and I do.  Who knows why they specify UNR..

RE: Call Pilot Agent Programming

only thing you want to be sure of is the use of outdial, if you going to use remote notification or menu services that need unr in YOUR switch,use the unr.. i put mine in unr ncos 7, the use my rpls to block 9 1, if i need a change later i can change the rpl instead of outing 64 acd agents and putting them back in

john poole
bellsouth business

RE: Call Pilot Agent Programming

I put mine in NCOS 10, TGAR 10.  I leave the FRL at 0, unless I want to enable outdialling, then I promote it to the appropriate FRL.  If I need to block them from accessing a certain route, or all routes, I can just add TARG 10 to that route.

All without ever needing to change the CallPilot TNs themselves.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close