CP 4.0 DSP won't initialize

irishhooligan · Jun 5, 2006

Our Call Pilot was upgraded to 4.0 this weekend. However, after the upgrade was complete the DSP's on the MPB-96 board wouldn't initialize (new board).

System was rolled back to 2.02 and the MPC-96 board is working. Connected to a 81C on Succession 3.0. Any thoughts or anyone else had the same problem?

johnpoole · Jun 5, 2006

didn't run into that at all doing the same upgrade, might just be a bad board

john poole
bellsouth business
columbia,sc

irishhooligan · Jun 5, 2006

Forgot to mention...Call Pilot is a 1002rp. Another local customer is having the same problem on a 703...thanks

tekice · Jun 7, 2006

Had a simlar problem .had to erase and initalize them via the tools menu and everything came up clean

sl1input · Jun 8, 2006

Have you run Config Wizard yet???

If not run it, as this erases and re-writes the dsp's.

irishhooligan · Jun 9, 2006

Our vendor performed the upgraded at another customers site that had the same problem and fixed the issue. Apparently, the sequence of the language installation had caused the issue. French was our secondary language and during the upgrade Spanish was chosen. So,were going to re-run at our site in two weeks. I'll post the results. Thanks for the feedback.

If anyone else has ran into this issue please post. I'm still interested in seeing your fix.

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CP 4.0 DSP won't initialize

irishhooligan

IS-IT--Management

johnpoole

Programmer

irishhooligan

IS-IT--Management

tekice

Technical User

sl1input

Technical User

irishhooligan

IS-IT--Management

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