Voice Segment - App Builder (Max Seg Length)
Voice Segment - App Builder (Max Seg Length)
(OP)
Hi
I have a Symposium using Call Pilot (App builder) for Voice Segments to play when menu choices are given.
One of the Segments is 2 mins 12 secs long, and when testing by dialing the CDN this msg cuts off after 2 mins exactly.
Is there any way to increase the voice seg max recordable length.
Also when i play the seg thru App Builder by entering a extn DN and listening on a phone it plays the full msg, only when dialng thru the CDN>menu i get the 2min cutoff.
Any ideas???
I have a Symposium using Call Pilot (App builder) for Voice Segments to play when menu choices are given.
One of the Segments is 2 mins 12 secs long, and when testing by dialing the CDN this msg cuts off after 2 mins exactly.
Is there any way to increase the voice seg max recordable length.
Also when i play the seg thru App Builder by entering a extn DN and listening on a phone it plays the full msg, only when dialng thru the CDN>menu i get the 2min cutoff.
Any ideas???
RE: Voice Segment - App Builder (Max Seg Length)
RE: Voice Segment - App Builder (Max Seg Length)
I had a play with the Promt size, it was set to 1m30sec changed it to 3min, but made no difference.
I also changed a record timer from 120sec to 180sec but still made no difference.
The segments were imported using WAV files so i did not need to use the record faclity.
RE: Voice Segment - App Builder (Max Seg Length)
Hope this helps
Rob
RE: Voice Segment - App Builder (Max Seg Length)
I also recorded a test message of 3 mins, when played back through dialling CDN it stops after 2 mins again.
Has anyone been able to record a msg over 2 mins on CP 201 and been able to play back fully through a CDN??
Thanks
RE: Voice Segment - App Builder (Max Seg Length)
I always keep voice segments pretty short, as these are typically comfort messages playing while a person is waiting in queue. A two minute announcement while I am waiting for an agent to talk to, may not be very comforting to the caller. It also adds all this time to the call wait time, and if an agent becomes available and they are in the voice segment, they will finish listening to all of this before being presented to an agent I believe. INTERRUPTIBLE messages are done using GIVE IVR INTERRUPTIBLE. Perhaps there is another way to give this message.
RE: Voice Segment - App Builder (Max Seg Length)
It gives the caller an address for postal/ email enquiries.
It doesn't route to an agent.
In Symposium script it states::
/*********************************************************/
SECTION Email_Application_Section
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT Email_msg
END VOICE SESSION
DISCONNECT
/*********************************************************/
I checked the format of the WAV file according to the NTP's and it is recorded in the correct format of 16 bit Mono 44.1k hz.
I just cant understand the 2min limit.
RE: Voice Segment - App Builder (Max Seg Length)
RE: Voice Segment - App Builder (Max Seg Length)
Fonchick
RE: Voice Segment - App Builder (Max Seg Length)
Fonchick - I think the Script _ Play Prompt max of 120 sec sounds most likely.
Is that 120 sec max change-able??
Is it mentioned in the NTP's?
RE: Voice Segment - App Builder (Max Seg Length)
Here is a thought, though -- can you break that segment into a couple of different segments? It would need to be able to tolerate a couple of seconds of silence in between each one, I would think. Or -- talk faster?
RE: Voice Segment - App Builder (Max Seg Length)