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CallPilot phone tree returns to tree instead of Voice mail

CallPilot phone tree returns to tree instead of Voice mail

CallPilot phone tree returns to tree instead of Voice mail

(OP)
We have a number of phone tree's on out CallPilot.

Most are set up fairly simply. The caller gets a message press 1 for 'Bob', Press 2 for 'Sue', Press 3 for 'Tim', Etc Etc.

When the caller presses 1 for 'Bob' it transfers to his desk but if he is not there it returns to the phone tree instead of the Voice mail.

If you dial his extension directly it go to voice mail but if you select his line in the phone tree it does not go to Voicemail but returns to the tree. The tree is set up that if you press 1 for 'Bob' it transfers to specific extension with a "Call Tranfer" box to the ext.

The calls that are transfering are going to IP 2004 phone. The only thing that works on the tree to voice mail is the general mail box by dialing 0 on the tree. This ext is set upo as a phontom 500 phone that transfers directly to Voice mail.

RE: CallPilot phone tree returns to tree instead of Voice mail

(OP)
Here are the print outs of ehre the extensions go. The first is for selection 1 on the phone tree. This sends it back to the tree instead of the Voice mail. The second is for the general mail box that does work by dialing 0.

DES  IP2004
TN   071 0 00 02  VIRTUAL
TYPE I2004
CDEN 8D
CUST 0
ZONE 001
FDN  5700
TGAR 1
LDN  NO
NCOS 2
SGRP 0
RNPG 1
SCI  0
SSU  
LNRS 16
XLST
CLS  CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA CRPD
     MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDA CFXD ARHA FITA CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
     DDGA NAMA
     DRDD EXR0
     USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
     VOLA VOUD CDMR ICRD  KEM2
CPND_LANG ENG
RCO  0
HUNT 5700
LHK  1
PLEV 02
CSDN
AST  
IAPG 0
AACS NO
ITNA NO  
DGRP
MLWU_LANG 0
DNDR 0
KEY  00 SCR 7784 0     MARP
        CPND
          NAME Bob
          XPLN 8
          DISPLAY_FMT FIRST,LAST
     01 SCR 6784 0     MARP
        CPND
          NAME Bob
          XPLN 8
          DISPLAY_FMT FIRST,LAST
     02     
     03     
     04     
     05     
     06     
     07     
     08     
     09     
     10     
     11     
     12     
     13     
     14     
     15     
     16 MWK 5700
     17 TRN
     18 AO6
     19 CFW 16  
     20 RGA
     21 PRK
     22 RNP
     23     
     24 PRS
     25 CHG
     26 CPN
     27     
     28     
     29     
     30     
     31   

DES  1     
TN   061 0 00 15  PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN   2783 0     MARP
     CPND
       NAME ACME general MB
       XPLN 18
       DISPLAY_FMT FIRST,LAST

AST  NO  
IAPG 0
HUNT
TGAR 1
LDN  NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI  0
CLS  CTD DTN FBD XFD WTA THFD FND HTD ONS
     LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
     CFTD SFD MRD C6D CNID CLBD AUTU
     ICDD CDMD LLCN EHTD MCTD
     GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
     MBXD CPFA CPTA DDGA NAMA MIND
     MCRD
     EXR0 SHL ABDD CFHD DNDY DNO3
     CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
     CDMR
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR  DCFW 4  5700

Tree is set up so if you press 1 it transfers to 7784. If 'Bob' is at his desk it does ring and he can anwer. But if it is not there ot does not go to voicemail but returns to the tree. 0 goes directly to 2783 and hits VM.

The tree is set up in an IDC table. During the day the call goes to the floor recptionist. at night it hits the tree and that is when we are having the problem.

RE: CallPilot phone tree returns to tree instead of Voice mail

Check your vendor for patches on the PBX.  It sounds like the call is carrying the "original number dialed" and is most likely the reason for it going back to the menu service rather than to his voicemail box.  I had one doing this a while back and there was a patch that needed to be put on the PBX.  

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