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Exabyte 221L Stepper Move Fail error

Exabyte 221L Stepper Move Fail error

Exabyte 221L Stepper Move Fail error

(OP)
Hello

I have a Exabyte 221L tape library. After a recent stint with Veritas support, my library is giving me this error. Its error code 73 "Stepper Move Fail"

I have tried reseting it and doing a few other things, but to no avail. Anyone ever seen anything like this and know of a solution?

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