Callpilot drops calls
Callpilot drops calls
(OP)
When you dial into a voice tree and make a selection to go to the next level, you are sometimes dropped all together. On the channel monitor, there are still plenty of available channels. This only happens in 1 of 20 calls but it is not a once a month problem that I can pass off as "well, it happens". When we actually sat down to try to find the problem, it works fine (cruel irony). Of course the problem is at it's worst when the boss is glaring at you over your shoulder. Any ideas on how to remedy or even track this problem.
RE: Callpilot drops calls
RE: Callpilot drops calls
RE: Callpilot drops calls
RE: Callpilot drops calls
This is a PBX Call Pilot or is it on a BCM?
RE: Callpilot drops calls
Have the exact same experience with removing the TAT to make it work.
Cheers!
Pudge99
RE: Callpilot drops calls
I have to do some research about the TAT. I hate to admit it, but I have no idea what TAT is. I did some looking and Nortel uses the TAT accronym in two places. Any help on checking to see if TAT is in use and if so, how do you turn it off.
Another recommendation was to check on the channels to see if one is faulty. I went through and disabled ports in able to see if all channels work. I was able to hit the voice trees by each channel (channel lites up saying busy). If one is sporatic, I haven't seen which channel is the culprit (sp). After watching for the better part of an hour, each time you go to a diffent level in the message you do go to a different channel.
Thanks for all the help everybody.
RE: Callpilot drops calls