NICE Call Recording
NICE Call Recording
(OP)
Hi,
I have to extensions which are recording on incorrect channels. What I need to do physically is to swap their floor ports so they are using the correct channels. What do I need to do with regards nice I can see having checked Nice Monitor that all is in order but nothing appears to be recording.
Any advice?
Thanks.
I have to extensions which are recording on incorrect channels. What I need to do physically is to swap their floor ports so they are using the correct channels. What do I need to do with regards nice I can see having checked Nice Monitor that all is in order but nothing appears to be recording.
Any advice?
Thanks.
RE: NICE Call Recording
RE: NICE Call Recording
So, the green dot appears but nothing is recording.
RE: NICE Call Recording
When you see the green dot try selecting record current call. Also try live monitoring the call.
RE: NICE Call Recording
RE: NICE Call Recording
RE: NICE Call Recording
Is the issue that it is recording silence or is the issue that it is not recording at all?
I assume that if you get the green dot then you can hear audio activity if you do a live monitor therefore have to assume that the issue is that the system is failing to record. I now go back to my previous quesion what sort of recording are you trying to do? Selective? Total? ROD? Other?
If total then in your logger definition you should have your channels set to total. If selective then the next question will be what is your selection criteria? Recording plans? Scheduler? etc.
RE: NICE Call Recording
We are do total recording & I can hear calls being made via monitor fine but when I query the extension I get no calls.
RE: NICE Call Recording
When I was born I was so suprised I didn't talk for 18 months
RE: NICE Call Recording
What sort of switch integration are you using? If it's a Nortel issue could be with Dev - Pos Id mapping.
RE: NICE Call Recording
In the end the issue was due to the physical phones being logged on with the incorrect extension numbers!
So simple!