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How can I change assigned voice ports

How can I change assigned voice ports

How can I change assigned voice ports

I have a BCM400 and just setup Call Center using Call Pilot.  I have a problem when customers call they sometimes do not get to my call center or are left with dead air (indefinitely).

Using BCM Monitor I notice the system has 1 voice port for Call Center and 5 for Voice Mail.  This problem seems to happen whenever I get a new call when the Call Center port is busy.  I tried adding more voice ports however they all added to voice mail and I still have the problem.  Is there a way I can add ports directly to Call Center?

RE: How can I change assigned voice ports

You may want to take this to the BCM forum, as the Call Pilot on BCMs is different than it is on PBX.

RE: How can I change assigned voice ports

just go back through the call pilot wizard, no other way

john poole
bellsouth business

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