Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Aspect experiences

Aspect experiences

Aspect experiences

Anybody have any interesting tales of Aspect horror stories?
I have a few to share!.

RE: Aspect experiences

All I can say is Version 8 is not all it is cracked up to be.  Our switches have been down more since the upgrade than ever before.

RE: Aspect experiences

What areas are crashing\not working properly?  I have to say that considering its Aspect, the rel 8's seem to be ok.
Although, 6 still remains my preferred release.

RE: Aspect experiences

Yeah .. I used to work for Aspect and I have to agree that the Rel 6 is a favorite with everyone. It is funny because now they are starting to act like lucent and do forced upgrades. I can see that as a company you have to, but companies do not care if the switch is not covered any longer because it never went down in the first place. Compared to the horrable release 7. As you can see I am no longer with them and I am now selling competitor products, Lucent and Nortel. I really like Aspect as a company, but I think that they need to get their Sh*@ together.

RE: Aspect experiences

So far rel. 8 has been pretty good for me.  But I didn't have much choice because rel. 7.2.0 had a huge bug in it that caused it to shut down on me when I reached a certain call volume.  Very annoying!

In general Aspect has been pretty good, I have many of their products, but I don't like this new policy of forced upgrades.  I have over 150 reports that run each day on R.Runner, that I am going to have to convert. Although RRunner is such a bear to deal with, I'll be glad to be rid of it.

Enough whining...now back to work! ;)

RE: Aspect experiences

To set things straight on SirWilliamB 's remark about Lucent now known as AVAYA.

I used to work for them and, AVAYA does not force you to upgrade. If a release is not supported anymore in their maintanence contracts you have the opportunity to upgrade to the latest release without uograding the call center software. In that way you call center works as it always did adn for a reasonable price you are back in maintenance.

Aside from that I used to waork for AVAYA, since 2 years I work for a Vendor that sells the AVAYA port folio and in the last 9 months we installed 7 DEFINITY call center platforms at site's that used to work with the ASPECT r6 platform.
All site's are very delighted about their new call center platform.

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close