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Printing to fax machine trouble

Printing to fax machine trouble

Printing to fax machine trouble

I have an R2 SP4 (patch 407) MAS/MSS T-1/QSIG.  I cannot get faxes to print to local 4 digit fax extensions.  

I have a "dummy" fax mailbox of 1088 setup in the MAS and MSS as per R2 docs.  In the MSS, I have a "system" fax mailbox 1088 and a corresponding ARIA suscriber with Outbounf fax permissions.  

2 things happen:

When TUI user prints to default or alternate fax destination (NOT the same as the system fax mailbox. . .)

1.  If VM Enable set to Y on 1088 subscriber form:  calls sent to valid fax (ex: 3481), goto 1088 as a fax voicemail and does not print to machine.
2.  If above is set to N, the fax does not print, but also does not leave a fax voicemail in 1088.

Any thoughts?


RE: Printing to fax machine trouble

I would look in the Windows Event Viewer in the Application Log to see if there are any errors that will help you figure out what may be going on. Normally I haven't had any problems getting the fax service to work. Just setup a fax mailbox in the MSS and then set it up in the MAS per the instructions. The system fax mailbox is just a special mailbox like the postmaster.

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