menus and announcements
menus and announcements
(OP)
Hi I really need help with how to configure a menu on the call pilot. I am used to doing it on MM. Where do I define the VSDN (MM lingo) as an announcement or a menu and where do I define the actual menus or announcements. I have looked in the forum but cannot find the answer. Thank you advance for any help. I have had to take over a different system with option 11, otm, call pilot and I only know option 11, MM and symposium. I really could use a little direction. Thanks again. AJK
RE: menus and announcements
john poole
bellsouth business
columbia,sc
RE: menus and announcements
RE: menus and announcements
john poole
bellsouth business
columbia,sc
RE: menus and announcements
I asked the lady who requested this what she dials to do the recordings. She stated she dials 5003 and then enters 1009 as application id. 5003 is tied to an analog line which forwards to 5001 (which is their voicemail system)but that actually then goes to DFDN 4001 which is an ACD which in turn goes to NCFW 0. How do I find the actual menus itemizing (ie option 1, 2, 3). Is 1009 the actual menu then??
Also I am quite confused as the same lady says the phone number I am to duplicate is xxx xxx 5259. When I look at that number it forwards to 4020, not 5003 which is the menu she apparently dials?
Maybe I am not getting the full picture!!
Thank you for all your help.
AJK
RE: menus and announcements
Thank you for your help. AJK
RE: menus and announcements
RE: menus and announcements
here's another hint, with the file open click file properties, then the security tab, otherwise you can't record that menu from the voice item maint dn
john poole
bellsouth business
columbia,sc
RE: menus and announcements
The application already contains a block called whatever_Name. Would you like to change the name to whatever_Name1?
I am scared that if I commit to a new name that the original name will change and mess things up. I am doing a ctrl a, then ctrl c. I am then going to the new app and doing a ctrl. It appears that I am not copying correctly rather attempting to overwrite the original?
Am I doing something wrong? Thank you for your help. AJK
RE: menus and announcements