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CallPilot 4 No aswer when calls come from transfer

CallPilot 4 No aswer when calls come from transfer

CallPilot 4 No aswer when calls come from transfer

(OP)
I´ve got a CallPilot 201i release 4.0, When I call direct to an ext. and This ext. does,t answer the call goes to the mail box ext, but When I ask to be transfered to ext. and If This ext. doesnt answer the call never reach the callPilot (the call is release).

Here is a trace:



.trac 0 3999


IDLE TN 008 0 00 01   MARP


.trad 1 18


ACTIVE  TN DTI 001 18  
INDIRECT MW_CALL
ORIGDN 3999

ORIG   TN DTI 001 18  DID  RMBR  1 3 INCOMING TRUNK CALLCALL TYPE  VCE   CNI 2122385143
SICA  1
SENT CONN 0101  RECV CONN 0001
PDCA  1  PAD  0   6   PCML A  A
TERM  NONE
DIAL DN 7000
MAIN_PM  ACD     AUX_PM  ACD_WAITING_HI  
TALKSLOT  NONE
QUEU  ACD
CALL ID 0 289





.
CSA001 9  11:22:00 11/04/2006   4  

 

TRA100

.*

.*

.*

.
CSA001 9  11:22:30 11/04/2006   4  
trac 0 3999


ACTIVE   VGW  TN 008 0 00 01  


ORIG   TN DTI 001 17  DID  RMBR  1 2 INCOMING TRUNK CALL
SICA  1
SENT CONN 0101  RECV CONN 0001
PDCA  1  PAD  0   6   PCML A  A
TERM   TN 008 0 00 01  MARP CUST 0  DN 3999  L500
TDTN    0     SLOT    14   PTY SLOT  7
DIAL DN 3999
MAIN_PM  RING    AUX_PM  
TALKSLOT  ORIG  7   TERM  15   
QUEU  CAD
CALL ID 0 183





.trac 9


TRA101

.trac 0 3999


ACTIVE   VGW  TN 008 0 00 01  


ORIG   TN DTI 001 17  DID  RMBR  1 2 INCOMING TRUNK CALL
SICA  1
SENT CONN 0101  RECV CONN 0001
PDCA  1  PAD  0   6   PCML A  A
TERM   TN 008 0 00 01  MARP CUST 0  DN 3999  L500
TDTN    0     SLOT    14   PTY SLOT  7
DIAL DN 3999
MAIN_PM  RING    AUX_PM  
TALKSLOT  ORIG  7   TERM  15   
QUEU  CAD
CALL ID 0 183





.
CSA001 9  11:23:00 11/04/2006   4  
trac 0 3999


IDLE TN 008 0 00 01   MARP


.trad 1 17


ACTIVE  TN DTI 001 17  

ORIG   TN DTI 001 17  DID  RMBR  1 2 INCOMING TRUNK CALLCALL TYPE  VCE  
SICA  1
SENT CLRB 1101  RECV CONN 0001
PDCA  1  PAD  0   6   PCML A  A
TERM  NONE
DIAL DN 3999
MAIN_PM  HALFDISC
TALKSLOT  NONE
QUEU  NONE
CALL ID 0 183

(when I call the ext. 3999 directly the calls goes to the mailbox, but when I ask to transfer to ext. 3999 the call never reaches the callpilot)

RE: CallPilot 4 No aswer when calls come from transfer

add sfa to the set.. because the call is transfered, secondary call forwarding must be allowed on that set for rco to control the fdn

john poole
bellsouth business
columbia,sc

RE: CallPilot 4 No aswer when calls come from transfer

Check to make sure that your CallPilot ports are programmed with MMA in the CLS; check to make sure that the number the phone is set to FNA to is the voice messaging CDN and not the ACD queue.  

What SU and peps are on the CallPilot?

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