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Avaya to Callpilot

Avaya to Callpilot

Avaya to Callpilot

I have a Avaya system connecting via Tie lines (Qsig) to a Meridian Rl3 with Callpilot located when you call from the Avaya side and are put through to Voice mail it cannot detect internal from external calls so you get the external message for all calls.

Can anyone help me to change this so i can use internal and external messages?

RE: Avaya to Callpilot

mark the tie route external.. may be two prompts, i can't remember the second.. compare it to an external route..

john poole
bellsouth business

RE: Avaya to Callpilot

There is a setting on the route for EXT or INT have tried this on change?

RE: Avaya to Callpilot

To the Nortel PBX, the Avaya is an "external" system.  You are not getting the same type of information across the D-Channel as if were a Nortel PBX.  

RE: Avaya to Callpilot

I can see the digits on the DCH coming across i know that to the Meridian it is an EXT call no matter what, but was thinking someone must have had same issue.

Looking at the books there is something about NPID and package 224 can anyone tell me if this could be the right fix??

RE: Avaya to Callpilot

i had the problem with my cisco qsig, that responded to the ext prompt in the rdb.. but i did read here that now, there is a newer prompt in the cdb.. but with that change the ccm that is local to the switchroom comes in as a internal call.. the ccm that is behind the avaya comes in as an external call on it's qsig

john poole
bellsouth business

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