×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

CALL CENTER HELP!!!!!!

CALL CENTER HELP!!!!!!

CALL CENTER HELP!!!!!!

(OP)
I need to set up a SMALL call center consisting of three phones in an ACD group......Any one got a cheat sheet??????I havent done this in YEARS!!!!!!

Just a squirrel trying to get a nut...

www.tmaxx.biz

RE: CALL CENTER HELP!!!!!!

post in this forum
Nortel: Meridian systems Forum

It's only dialtone-VZ

RE: CALL CENTER HELP!!!!!!

(OP)
This is on a Norstar with a Call Pilot......

Just a squirrel trying to get a nut...

www.tmaxx.biz

RE: CALL CENTER HELP!!!!!!

Ld 23 (build ACDN)
Ld 11 build set
 key 0 acd xxxx 0 yyyy

xxxx= ACDN
YYYY = position ID
key 1 NRD
key 2 MSB

It's only dialtone-VZ

RE: CALL CENTER HELP!!!!!!

whopsieee

It's only dialtone-VZ

RE: CALL CENTER HELP!!!!!!

norstar does not have loads, there is a norstar forum, and what does the cp have to do with acd? with symposium you can use cp with ivr post to give ivr, saves on mirans, and you can offer to take a msg without the call leaving the que

john poole
bellsouth business
columbia,sc

RE: CALL CENTER HELP!!!!!!

norstar does not hae loads, and acd seldom, if ever uses mail.. those recording are not in mail, umless your using symposium

john poole
bellsouth business
columbia,sc

RE: CALL CENTER HELP!!!!!!

The Call Pilot that is used for a Norstar/BCM does have Call Center capability built into it.  

RE: CALL CENTER HELP!!!!!!

(OP)
Thank you ltrievers, I guess I should have let that be known, I was taking that for granted....I did figure it out, it just took me two times longer than it should have...live and learn......

Just a squirrel trying to get a nut...

www.tmaxx.biz

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close