CP App Builder Menus
CP App Builder Menus
(OP)
Does anyone know how or if you can make a menu uninterruptible? I want the callers to listen to all options prior to making a menu selection.
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RE: CP App Builder Menus
RE: CP App Builder Menus
john poole
bellsouth business
columbia,sc
RE: CP App Builder Menus
RE: CP App Builder Menus
RE: CP App Builder Menus
john poole
bellsouth business
columbia,sc
RE: CP App Builder Menus
RE: CP App Builder Menus
john poole
bellsouth business
columbia,sc
RE: CP App Builder Menus
Give IVR
Use the Give IVR command in the following situations:
! when you use a third-party voice processing system for announcements or voice menus (caller interaction)
! when you use Meridian IVR (MIVR) or any third-party application with CallPilot or Meridian Mail for voice menus (caller interaction)
Voice Sessions
Use the Open and End Voice Session commands when you use Symposium Voice Services on CallPilot or Meridian Mail to provide
! customized messages (for example, to play a caller’s expected wait time)
! caller interaction (for example, digit collection) is required
Caller Interaction within the Symposium (voice menus)is supposed to be done with Voice Sessions/Access Ports. GIVE IVR is for announcement services or using a third party voice service.
RE: CP App Builder Menus
CODE
END IF
GIVE IVR INTERRUPTIBLE 8025600 WITH TREATMENT 8025606
WAIT 2
GIVE MUSIC 81
SECTION wait_loop
8025600 is the acd dn of the last 8 ports in my call pilot, they are ivr ports. the recording says to leave a msg press one, otherwise stay on the line... the treatment is a menu service with just option 1 to express mail, no response or any key except 1 puts the call back in que.. i had to add keycodes and 8 new ports to call pilot to offer that option.. and those ports are just used for ivr..
john poole
bellsouth business
columbia,sc
RE: CP App Builder Menus
john poole
bellsouth business
columbia,sc
RE: CP App Builder Menus
RE: CP App Builder Menus
john poole
bellsouth business
columbia,sc