IntelliCenter Programming Reference Manual IntelliCenter Programming Reference Manual pnjones (TechnicalUser) (OP) 26 Mar 06 10:22 Does anyone know of a decent reference manual for developing ACD routing using IntelliCenter? The online help is not very detailed and does not contain examples.Any leads appreciated! Paul Jones RE: IntelliCenter Programming Reference Manual talads (TechnicalUser) 26 Mar 06 21:36 Your system should have came with a manual on a CD. If you dont have one you could order one from your Intellicenter ACD vender in your area. Need more information as to what you want to do as far as routing day and nite, and if you already have pilots, agents, and anouncments built. RE: IntelliCenter Programming Reference Manual pnjones (TechnicalUser) (OP) 27 Mar 06 12:14 Thanks talads. The Fujitsu F9600 and adjuncts were installed at this site many years ago and the IntelliCenter CD cannot be found. Also, there is no service contract so I'm not sure who I can contact. I was hoping that the IntelliCenter manual(s) might be publicly available in PDF format on a web site somewhere.I am looking for some examples, best practices, etc. regarding Route Table Content. Although I have setup a few and they are working, I felt the manual might provide some insight into improving the call flows.Can you tell me specifically what IntelliCenter manual titles I should order? RE: IntelliCenter Programming Reference Manual talads (TechnicalUser) 27 Mar 06 19:19 It depends on what sotfware release you have 4.1, 6.1 etc.order the documentation CD.Call 1800-654-0715 Altura Comm.and they could help you with documentation. RE: IntelliCenter Programming Reference Manual dondtus (IS/IT--Management) 21 Apr 06 18:18 At the place where I work they are still using v2.0 and all they have is the Agent user guide and the Supervisor/Administrator manual, not the system manual that I can find. Any help would be appreciated. RE: IntelliCenter Programming Reference Manual SpankyMcF (Instructor) 5 May 06 16:32 You said you have the Supy/Admin Manual.Chapter 7 of the 2.0 manual has all the configuration info.Specifically pg 7-27 starts the route table content info.