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Call pilot manager issue

thread1553-1207696

Call pilot manager issue

Call pilot manager issue

(OP)
Hi everone,

I have an issue with my callpilot server. I installed an NT usb driver and now I cant access the callpilot manager.
I'm getting the following message at the startup:

Failed to connect to the CallPilot server. Check server information and try again. If this problem persists the server may be improperly configured. [ -2147467259 ]

Any clue.

Tecnouser

RE: Call pilot manager issue

What release of Call Pilot are you running?  If you are running something previous to 4.0 (which runs on Server 2000), adding a USB driver to the server is not supported.  

RE: Call pilot manager issue

(OP)
Hi lretrievers,
The callpilot is in release 2.02 and its installed in a 703t server.

Any help is welcome

 Teknouser

RE: Call pilot manager issue

I would try to uninstall the USB driver and hope that it gets done cleanly.  You may want to call your vendor and get support on doing this.  Realize that although it "looks and feels" like NT, it is tweaked to run Call Pilot.  Nortel actually had an exception with Microsoft to run NT even after after Microsoft deemed the product end of life.  

RE: Call pilot manager issue

(OP)
Hi lretrievers
When I uninstalled the driver the CP manager cant be launched anymore, so I reinstalled again.
Seems like something wrong in the NT register

Any help is welcome

Teknouser

RE: Call pilot manager issue

At this point, you need to call your vendor and they will most likely need to get support to get you operational again.  Installing 3rd party software on a Call Pilot server is not supported by Nortel and can cause problems.  

RE: Call pilot manager issue

From what I remember about Windows NT, USB is not supported at all. I don't know what the ramifications are but it doesn't sound good in your case. I would check the Microsoft forums to see if there is someway to fix this on an O/S level. If you find a fix, keep your fingers crossed about Callpilot.

hope this helps
Rob

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