Call pilot manager issue

• Mar 22, 2006

• #2

lretrievers

Vendor

Oct 13, 2003

903

US

What release of Call Pilot are you running? If you are running something previous to 4.0 (which runs on Server 2000), adding a USB driver to the server is not supported.

 

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• Mar 22, 2006

• Thread starter
• #3

Teknouser

Technical User

Jan 22, 2006

13

DZ

Hi lretrievers,
The callpilot is in release 2.02 and its installed in a 703t server.

Any help is welcome

Teknouser

 

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• Mar 22, 2006

• #4

lretrievers

Vendor

Oct 13, 2003

903

US

I would try to uninstall the USB driver and hope that it gets done cleanly. You may want to call your vendor and get support on doing this. Realize that although it "looks and feels" like NT, it is tweaked to run Call Pilot. Nortel actually had an exception with Microsoft to run NT even after after Microsoft deemed the product end of life.

 

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• Mar 22, 2006

• Thread starter
• #5

Teknouser

Technical User

Jan 22, 2006

13

DZ

Hi lretrievers
When I uninstalled the driver the CP manager cant be launched anymore, so I reinstalled again.
Seems like something wrong in the NT register

Any help is welcome

Teknouser

 

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• Mar 22, 2006

• #6

lretrievers

Vendor

Oct 13, 2003

903

US

At this point, you need to call your vendor and they will most likely need to get support to get you operational again. Installing 3rd party software on a Call Pilot server is not supported by Nortel and can cause problems.

 

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• Mar 23, 2006

• #7

teekow

Vendor

Nov 23, 2003

427

US

From what I remember about Windows NT, USB is not supported at all. I don't know what the ramifications are but it doesn't sound good in your case. I would check the Microsoft forums to see if there is someway to fix this on an O/S level. If you find a fix, keep your fingers crossed about Callpilot.

hope this helps
Rob

 

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