Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Problem with App Builder & MyCP -- Seems to be LDAP problem? 1

Status
Not open for further replies.
elturko

elturko

Technical User
Feb 23, 2003
116
0
0
US
We just had our CallPilot server upgraded from 2.02 to 4.04.04. I tried installing My CallPilot and the Application Builder and am having trouble with both.

My CallPilot won't let anyone log in... fails with an "Invalid Credentials" error. I have verified that the settings (server name, VPIM prefix, etc.) are correct, and tried every possible combination I can think of. Still nothing.

Also can't log in to Application Builder. I saw some posts about people having trouble with the 000000 mailbox, so I created a new administrator mailbox, but that one doesn't work either. The error I get is "Login failed. Check log file and try again". The contents of the log file are:
> 03/20/06 14:33:20 Starting Application Builder login...
> 03/20/06 14:33:20 NMAppBuilderLogin
> 03/20/06 14:33:39 Creating LDAP Bean object
> 03/20/06 14:33:39 Created LDAP Bean object
> 03/20/06 14:33:39 CServerConnection::Login
> 03/20/06 14:33:39 Get LDAP suffix
> 03/20/06 14:33:39 Start anonymous login.
> 03/20/06 14:33:39 Start actual login.
> 03/20/06 14:33:40 LDAP COM Error: Code: 60687, Level:0, Attribute:0, Text1:0, Text2:0.

So, it looks like an LDAP error. Interestingly, Desktop Messaging for Notes is able to access the address book, which uses LDAP I believe, so it isn't totally broken. Any ideas where I can find what that error code means? Or any other suggestions?

Thanks,
Matt
 
Sort by date Sort by votes
There is a new app builder out, so if your CP is pepped to the latest PEPs, the app builder that came with the server will fail to authenticate when you log in. You will need to download the latest and great app builder.
 
Upvote 0 Downvote
Thanks for the info. I believe it is up to the latest PEPs (how can I verify?). I was trying to use appbuilder.exe from the Applications CD that came with the system. Will I find an updated AppBuilder on the PEPS CD, or do I need to download it? If downloading it, where from?

Also, I got the My CallPilot issue fixed... during the upgrade, we renamed the server, but the old FQDN was still hanging around in one of the fields.

Thanks for the info!

--Matt
 
Upvote 0 Downvote
If your server is up to the latest PEPS, you or your vendor will need to download the latest app builder from the Nortel website.
 
Upvote 0 Downvote
Never mind.... I found the new AppBuilder on the PEPS CD that came with all the other new goodies. All is well now.

Thanks for the suggestion about checking for a newer version!

--Matt
 
Upvote 0 Downvote
Am having the same problem. What version of App Builder did you find to work?
 
Upvote 0 Downvote
CP404S01G08A is the new version and a must if your using the new ...S08 security patch

john poole
bellsouth business
columbia,sc
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

datajockey123
  • Locked
  • Question
CAllPilot not working after removing one port to be used as a DN
Replies
2
Views
121
curlycord
curlycord
pshook
  • Locked
  • Question
Call Pilot App builder
Replies
0
Views
70
pshook
pshook
Michael OConnor
  • Locked
  • Question
Norstar Phones and Call Pilot compatible with an Option 11?
Replies
2
Views
109
Michael OConnor
Michael OConnor
Cody Blankenbecler
  • Locked
  • Question
CallPilot Certain Extensions Go To General Mailbox
Replies
13
Views
211
curlycord
curlycord
robakabobbo
  • Locked
  • Question
App isnt allowing me to transfer that call
Replies
2
Views
90
allworxguy
allworxguy

Part and Inventory Search

Sponsor

Back
Top