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locked admin mailbox

locked admin mailbox

locked admin mailbox

i have been trying unsuccessfuly to unlock my admin mailbox.  i have

1. logged in as the admin
2. hit mailbox
3.  hit change
4.  entered the correct # for the mailbox
5.  hit password reset

it is supposed to reset to 0000, but it doesn't.  does anyone know what i am doing that is wrong?


RE: locked admin mailbox

If this is a Call Pilot on a PBX, reset password goes to the "default" password which would be the password prefix + the mailbox number.  

RE: locked admin mailbox

And that default prefix is 12 (e.g., mailbox 2000 would have a default password of 122000).  The prefix can be changed, you might need to check it under Messaging - Security Administration.

RE: locked admin mailbox

If you are connected to a Norstar system (CICS or MICS), press F985, 9, and spell out "resetsmpswd" on the keypad from a digital extension (M7310, M7324, or T7316).
The password will reset to 0000.

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