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Heartbeat error
2

Heartbeat error

Heartbeat error

(OP)
We have a customer that has a MM system in there lab. They have been playing with it after we installed it and now we are getting this error.


User:        PRIVDOM\mmacct
Computer:    RDGAS110
Description:
An error occurred logging in to the MSS server to provide the MAS heartbeat (error code: 1)

I think it is a password but wondered if anyone had seen this before .

Ken Means

www.tel-is.com

RE: Heartbeat error

I've had heartbeat problems when I was trying to change the MAS domain name. You can try sending the host information and then adding the MSS to the windows domain again to see if that solves the problem.

RE: Heartbeat error

(OP)
I did do that already but still have the error.  The one thing i have not done after i did tha is restart the systems but i did not think i had to.

Ken Means

www.tel-is.com

RE: Heartbeat error

I think you're right on not having to restart after you do that. I guess checking to make sure the passwords on the MAS match the MSS is the other thing to do, but it sounds like you have already done that.

RE: Heartbeat error

I believe this error occurs when the order of the network interface cards is wrong on the MAS.  In your network connection properties, the private connection should be on top, followed by the corporate connection.

RE: Heartbeat error

(OP)
I will give it a try

Thanks

Ken Means

www.tel-is.com

RE: Heartbeat error

(OP)
You are the Man!  that did it i did not have the pprivate connection on top!

Thanks
 

Ken Means

www.tel-is.com

RE: Heartbeat error

Guys, we are having this exact problem on our 3.0 install in-house. Where do you change the order of the NICs on the MAS?

Brian McDonald

RE: Heartbeat error

I believe in the Network Configuration, but I had upgraded a 2.0 system and started seeing the error and was not able to change the order of the devices.  Not sure if something else changed, so if this doesn't work, you may need to go to Avaya.

RE: Heartbeat error

Right, is that in the Voice Mail System Config? Or somewhere else?

RE: Heartbeat error

Start->Settings->Network and Dial-up Connections

RE: Heartbeat error

Well, that's just the Windows Network Management. Devices are sorted by column. How exactly would one change the order of the NICs?

RE: Heartbeat error

(OP)
Make sure the Priv is at the top of the list.

Ken Means

www.tel-is.com
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

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