email connector to SC5
email connector to SC5
(OP)
Where can i find the documentation for email connector to the service center 5. I need to open a ticket automatically from my web application in SC5.
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RE: email connector to SC5
RE: email connector to SC5
Thanks
Jey.
RE: email connector to SC5
As I know SCAuto is still supported, but Peregrine seems to push its customers to connect-it.
If you want to open a ticket from a web application, why don't you try to use connect-it together with a self-implemented eventin-queue in SC?
So:
1) Tell your Web Application to store the data the user entered (in a database, textfile or whatever)
2) Tell Connect-It where to fetch wich data in which timespans
3) Tell SC there is a new eventin (maybe you can use the standard event-maps for creating a ticket)
4) Tell Connect-It about the eventin and do your mapping
5) Establish your schedulers for processing data
The only thing is, I'm not sure if there is a licence fee for Connect-It in this circumstances ...
RE: email connector to SC5
RE: email connector to SC5
I am on a similar job, so if you want we could contact both.