email connector to SC5 email connector to SC5 jeyforum (Programmer) (OP) 28 Feb 06 18:01 Where can i find the documentation for email connector to the service center 5. I need to open a ticket automatically from my web application in SC5. RE: email connector to SC5 chrishaw (MIS) 2 Mar 06 16:15 Are you talking about using Connect-It or SCAuto Email? Documentation for both can be found on support.peregrine.com RE: email connector to SC5 jeyforum (Programmer) (OP) 2 Mar 06 16:18 Thanks for responding my email. I was talking about the SCAuto Email. Do you have any examples for this scenario.ThanksJey. RE: email connector to SC5 ORettinger (Programmer) 7 Mar 06 17:36 Why are you still trying to do it through SC Auto?As I know SCAuto is still supported, but Peregrine seems to push its customers to connect-it.If you want to open a ticket from a web application, why don't you try to use connect-it together with a self-implemented eventin-queue in SC? So:1) Tell your Web Application to store the data the user entered (in a database, textfile or whatever)2) Tell Connect-It where to fetch wich data in which timespans3) Tell SC there is a new eventin (maybe you can use the standard event-maps for creating a ticket)4) Tell Connect-It about the eventin and do your mapping5) Establish your schedulers for processing dataThe only thing is, I'm not sure if there is a licence fee for Connect-It in this circumstances ... RE: email connector to SC5 jeyforum (Programmer) (OP) 16 May 06 13:35 We need to create an integration scenario using Connect.It. Connect.It has to integrate with the J2EE application through the use of the XML connector and Service Center 5 with the Service center connector. Here XML connector is our source connector and the Service center is our destination connector. To do the successful mapping between these 2 connectors while configuring the XML connector we need to create a xml file and the XSD/DTD files.Is there any simple example where I can understand how the xml connector is configured and how do I create the xml file format and the corresponding DTD/XSD files for the Connect.it XML connector understands to map it with the Service center RE: email connector to SC5 groovyroe (Programmer) 21 Jun 06 07:49 Still working on that?I am on a similar job, so if you want we could contact both.