Are you talking about using Connect-It or SCAuto Email?  Documentation for both can be found on support.peregrine.com

Thanks for responding my email. I was talking about the SCAuto Email. Do you have any examples for this scenario.
Thanks
Jey.  

Why are you still trying to do it through SC Auto?

As I know SCAuto is still supported, but Peregrine seems to push its customers to connect-it.

If you want to open a ticket from a web application, why don't you try to use connect-it together with a self-implemented eventin-queue in SC?

So:

1) Tell your Web Application to store the data the user entered (in a database, textfile or whatever)
2) Tell Connect-It where to fetch wich data in which timespans
3) Tell SC there is a  new eventin (maybe you can use the standard event-maps for creating a ticket)
4) Tell Connect-It about the eventin and do your mapping
5) Establish your schedulers for processing data

The only thing is, I'm not sure if there is a licence fee for Connect-It in this circumstances ...

We need to create an integration scenario using Connect.It. Connect.It has to integrate with the J2EE application through the use of the XML connector and Service Center 5 with the Service center connector. Here XML connector is our source connector and the Service center is our destination connector. To do the successful mapping between these 2 connectors while configuring the XML connector we need to create a xml file and the XSD/DTD files.Is there any simple  example where I can understand how the xml connector is configured and how do I create the xml file format  and the corresponding  DTD/XSD files for the Connect.it  XML connector understands  to map it with the Service center

Still working on that?
I am on a similar job, so if you want we could contact both.