Trace a transfered call logs in Tbl_Aspect_Call_Dtl
Trace a transfered call logs in Tbl_Aspect_Call_Dtl
(OP)
Hello
If I have a call that has been transfered via the 800 number from one group to another, it will shows I beleive two traces in the table Tbl_Aspect_Call_Dtl.
With which fields can I link those two records please
Thanks a lot
If I have a call that has been transfered via the 800 number from one group to another, it will shows I beleive two traces in the table Tbl_Aspect_Call_Dtl.
With which fields can I link those two records please
Thanks a lot
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RE: Trace a transfered call logs in Tbl_Aspect_Call_Dtl
if it is transfered back to the network via 0800-number and then again routed to your aspect, these are 2 different incoming calls which have nothing in common like a call-id(from point of view of the ACD).
The first incoming call will have the field CFLAG1 = E
(means terminated by transfer). You should find the outbound-call to the 0800 number.
The only thing I can imagine is that the time when the calls are disconnected should be within the same second.
If the 2nd. agent who received the transfered call used wrapup, you'll have to substract the wrapup_time from term_time.