Strange Activity with call routing

• Dec 18, 2005

• #2

CinciPrius

Programmer

Apr 25, 2003

27

US

I've run into situations where the same incoming call is presented on two different trunks. This happened every 2-3 months on my last system. Most of the time, the 2 incoming calls were on different cards so we're pretty sure the problem was at the Telco.

Alan

 

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• Dec 18, 2005

• Thread starter
• #3

dass2

Technical User

Apr 12, 2005

34

GB

Ah yea but how did u identify they came in on different trunks? I ran a report to try and see where the call originated and where the call was deleiverd but couldnt find any evidence showing the agent connecting to the other agent?

 

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• Dec 19, 2005

• #4

CinciPrius

Programmer

Apr 25, 2003

27

US

I used the call detail reports to see what incoming calls each of the agents was on at the time the problem was encountered. Each was connected to separate trunks leading us to the conclusion that the telco presented the same call on different trunks.

I've seen this happen on at least two Aspect systems with differents LECs involved.

 

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• Dec 19, 2005

• #5

chris13

Technical User

Sep 30, 2001

153

DE

we ran into similiar situations, where these calls were coming from different trunks too.
But it was not an error in the Aspect or at the CO:
It was a customer (or somebody else) who tried to give us some fun. He called our toll-free support number, made another call to the number and then connected the two calls... bingo ;-)
Just found it because he made both calls from the same phone/line and was too stupid to supress his ANI/CLI.
Look in calldetail and sort by dial_digit and orig_time...

 

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