I have an 8.9 customer and am having an issue where the lock manager is failing to unlock system generated locked calls and we are having to regularly run the manual unlock application. I know part of the problem is that the customer is not using the evaluation software so calls aren't been unlocked by evaluator but NICE is supposed to have a built in maintenance schedule to unlock calls on a monthly basis but this appears to be failing.
Has anyone else had this issue and if so have you fixed it and if so how did you fix it?
Any help/suggestions appreciated.
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